Hermle Austen Mechanical Mantel Clock | Westminster Chiming Clock

2 to 3 business days to process the orders except customized items. Tracking information will be provided upon shipping.

In the unlikely event that a clock needs to be returned, please contact us and specify the cause for the return so that we can issue a return authorization. Any return without a return authorization will not be accepted. In order to process your return efficiently, please place a note with the clock specifying in detail the reason for the return. In some cases returns may incur a 15% restocking fee.

All products MUST be returned in their original packaging. If for example a clock was received in a double container, return the clock with the double container. Hermle has the right to refuse a return if it has been carelessly handled or lacks the original packaging materials. If a clock arrives damaged, a claim must be made with the shipping company within 10 days of receipt.

Please note that we do not accept consumer returns. Consumers must return the merchandise to the point of sale. Hermle is not responsible for the original shipping charge or drop ship fee for items being returned by a consumer.

A return label will only be provided for defective or damaged items within 30 days of the order date.

Hermle will make all reasonable efforts to insure that the information in our catalogs, policies, price lists, website or any other literature is correct. Hermle is not responsible for typographical or photographical errors that may appear in any of its media. We reserve the right to make adjustments or corrections due to changing market conditions or errors. Due to manufacturing differences, the limitations of graphic reproductions and the variances in natural and produced lighting, actual finishes may vary from the images you see reproduced in this literature. As with any natural occurring wood product, variations in the wood grain and other natural characteristics are normal. For this reason, it is important to see a display prior to making your decision.

Limited Warranty (United States and Canada)

Hermle makes the following limited warranties. These limited warranties extend to the original consumer purchaser or any person receiving this product as a gift from the original consumer purchaser to and to no other purchaser or transferee (the "Consumer"). Hermle warrants to the Consumer that the movement and accompanying components will be free of defects in material and workmanship for a period of THREE YEARS from the date of the original purchase. The obligation of Hermle under these warranties is limited to repair or replacement, at Hermle's discretion, of thisproduct.

All warranty repairs must be brought to the point of sale and all products must be returned within the original carton to eliminate damage during the return transportation. Exclusions to thislimited warranty are unauthorized repairs, mishandling of the product, abuse and/or misuse ofthe product, modifications to the product/components, damage to the product and/or its components, damage beyond regular use, damage by environmental situations and/or changesof climate, transportation damage, accidents, or any acts of God.

ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SETFORTH ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANYWARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR OBLIGATIONS OFHERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOINGEXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,GUARANTEES, AGREEMENTS, AND SIMILAR OBLIGATIONS OF HERMLE OR SELLERWITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS.IN NO EVENT SHALL HERMLE BE LIABLE FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages sothe above limitation may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary bystate or province.

Hermle North America is a clock manufacturer and importer of quality clocks based in Amherst, Virginia. A branch of the international and world-renowned German clock makers, Hermle Uhren, Hermle North America has carved a space for itself in the interior design and home décor industry through their team’s understanding of current design and market trends. Our careful curation of clock designs feature not only those traditional favorites from our German parent company, but also the bold, the colorful, and the fanciful clock designs found elsewhere around the world.